ADDONFLY.com does not have any guarantee of the facilities offered by any of its constituent partners. In the case of a breakdown of such programmes, the only source of liability shall be the defaulting supplier. ADDONFLY.com shall not be held responsible for any error, omission, harm, loss, crash, harm, deviation, non-performance, irregularity or any effect thereof that may be caused by incompetence, default or any other act or inaction of any airline. Your sole way of getting a refund is from the carrier or creditor who covers those defaults, if any, or from a third party that is liable if any loss is caused solely by ADDONFLY.com. If the retailer continues to fulfill the service you have signed into, you are eligible to civil redress, as allowed by legislation or by statute, where the actual service provider is based.